Colors on the product logo will be changed

/in , , /by

Greetings,

There would be color changes to the logo on the product by some optional choice.

The corresponding model is like below,

  • sMS-200 Neo
  • sMS-200ultra Neo
  • tX-USBultra
  • sPS-500
  • sNH-10G
  • sCLK-OCX10

The standard logo color is kept to be gold, and the silver and the copper color would be added per an optional choice like below,

  • Evox, silver wire changes, eABS-200 -> silver logo
  • Evox, copper wire changes, eABS-200 -> copper logo
  • Evox, silver&copper mixed changes, eABS-200 ->silver logo
  • Evox, eABS-200->copper logo

For example, if you add an option to “Evox, silver wire changes, eABS-200” to the sMS-200 Neo, it will have the silver logo instead of the standard gold logo.

But if you would install such options additionally later, the logo color would be kept in the original color. Which means, this logo color will be only applied when ordering the device at the first place.

If you have any question regarding to this subject or others, please feel free to email us, sotm.marketing@gmail.com.

Thank you!

 

About the remote service cost

/in , , /by

Greetings!

 

The remote service is available by Teamviewer 13 program.

The cost for the service is

  • 30 min : USD30
  • 1 hour: USD50
  • Max 2 hours: USD80 (the remote session will be open during max.2 hours.)

And this service is only open for SOtM’s existing customers who are having a difficulty to setup the systems.

If you would like to open the remote session, please email to sotm.marketing@gmail.com for setting the proper schedule with us in advance, and then, download and install Teamviewer version 13 by clicking the link above in your PC.

Once the schedule is set, we will send you the Paypal link to pay the service cost first, and the Teamviewer session will be open.

Thank you.

Discontinued products

/in , , /by

Greetings!

 

 The following 2 products are going to be discontinued in the first half of 2019.

  • sCLK clock module(including sCLK-12.0, sCLK-48.0 and sCLK-2224)
  • dX-USB HD

 Thank you.

About Qobuz 192Khz playback issue in Roon server

/in , , /by

 Greetings.

 We are sorry to inform you that when using Roon Server feature on sMS-1000SQ, we found an issue when playing 192KHz and 176.4KHz Qobuz streaming, and also there are random dropouts when playing 96Khz and 88.2 Khz Qobuz steaming. Only 48Khz and 44.1Khz Qobuz streaming in Roon server of sMS-1000SQ are flawless.

 We’ve tried to fix the issue, but this is out of our ability to be handled without cooperations with other partners, so we had to leave this issue unsolved.

 We apology for the situation, but if there is any chance that we are able to fix it, we will keep you updated the news.

 Thank you.

 

 

 

 

 

About Link speed on Eunhasu web gui

/in , , /by

 Greetings.

 

 There is a “Link Speed” selection button on System config page of Eunhasu web gui.

 This button is about to improve sound quality at 100Mbps Ethernet speed, but the 100Mbps selection is only working with Roon, LMS and MPD feature at this moment.

 We are trying to make the other features also possibly work in 100Mbps, but currently they are not supportive.

 

 If there is any update on this subject, we will keep you updated.

 Thank you!