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Return & Refund

 SOtM shop guarantees that you will be satisfied with our products and services. We don’t want our customer suffered by any loss. We will do our best to satisfy our customer.
 If the product that you purchased is defective or malfunction, you can return the product.
 When you receive any defective item, please contact and notify us immediately.
 We will bear the responsibility of accepting your return according to our Return and Refund Policy.

 Return Policy

– Defective items
 If you receive a damaged or defective item(s), please email us with the order number, digital photo(s) and detailed descriptions of the damaged or defective item(s) within 14 days of delivery to obtain an authorization for returns. Please note that unauthorized returns may be refused.
 If we authorize a return, we will provide you a return information including our shipping address and then you can send the damaged or defective items to us. The damaged/defective item(s) must be returned to us securely packaged and wrapped. After we received the product, we will examine and test the defective item(s).
 If we find the defect described in your email, we will ship you a replacement for the defective item(s). Otherwise, the original item will be shipped back to you.
 If you want to refund for non-defective item(s), we will charge restocking fee of 30% and you will receive a refund excluding 30% restocking fee and the shipping cost.
 Compensation for the shipping costs will be provided by paypal sending money or paypal partial refund and will ONLY be offered if the package is returned by Registered Air Mail.
 No compensation for shipping costs will be provided for other methods of shipment such as Express Mail or Next Day Air services.
 If the package was returned by a shipment method other than Registered Air Mail, SOtM shop reserves the right to decide on the amount of shipping refund provided based on the cost of a Registered Air Mail shipment.
 Please note that for all returned products, we will verify the condition before sending out a replacement or authorizing a refund. Reports of defective products on a replacement shipment will be provided.
It generally takes about 2-3 weeks to proceed a return.
 We recommend that you send your return via a reliable carrier(Registered Air Mail )and we are not responsible for lost of returns.

– Unopened, in Original Packing and in Good Condition
 You may choose to return only unopened items that are in their original packaging and are in good condition, provided you are willing to bear the shipping costs. SOtM shop is not responsible for the shipping cost.
 Please email us within 14 days of delivery to obtain an authorization for returns. Unauthorized returns may be refused. If we authorize a return, we will provide you with return information including return address to send the returning items to us. These items must be returned to us securely packaged and wrapped.
 Customers returning an unopened item that is in its original packing and in good condition will receive a full refund excluding the shipping cost as paypal refund.
 If the item is opened or is not in its original packing or in good condition, we will charge the restocking fee of 30% and you will receive a refund excluding 30% restocking fee and our shipping cost.
 Please note that before providing a refund for any returned product we will first verify its condition. It generally takes about 2-3 weeks to process a return. We recommend that you send your return via a reliable carrier and we are not responsible for lost returns.

Refund Policy

– Refund before shipping
 If you cancel your transaction before shipping, we will refund wholly. After shipping, we do not refund.

– Refund for Damaged/Defective item(s)
 If you received the damaged or defective item(s) and obtained an authorization for returns, you can return damaged/defective item(s) and request the refund to us.
 And if we find the defect after we receive and examine the item(s), we will ship the replacement or refund at your request. If you want to refund for damaged/defective item(s), we will refund wholly and pay the return shipping cost.
If you want to refund for non-defective item(s), we will charge the restocking fee of 30% and we will refund excluding 30% restocking fee and our shipping cost.

– Refund for item(s) Unopened, in Original Packing and in Good Condition
 If you return item(s) and we receive item(s), we will test and examine it at first.
 And if we receive item(s) unopened, in Original Packing and in Good Condition, you will receive a full refund excluding the shipping cost. If item is opened or is not in its original packing or in good condition, we will charge the restocking fee of 30% and you will receive a refund excluding 30% restocking fee and our shipping cost.

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Payment & Tax

Payment
 SOtM shop currently offers a wide range of payment options to customers, all of which are convenient and easily arranged.
 The currently available payment options include: PayPal (VISA Card, MasterCard) and Bank transfer.
 You should be able to find a convenient payment option that suits you most.

  • Paypal
    If you have paypal account, you can pay your order by your paypal account.
    PayPal is an account-based system that lets anyone with an email address securely send and receive online payments using their credit card or bank account.
    Please visit PayPal’s official website for detailed information.
  • Credit Card
    You can pay your order by your credit card through paypal.
    Paypal accept the International Credit Card, like Visa/MasterCard. Paypal offers a secure method to send money from your credit card without telling online shops your credit card numbers.
    Caution :
    Normally you can up free for an account at PayPal
    Please note paying via Paypal is only possible in the countries listed on the following web page :
    Paypal available countires
    If you have a Paypal account, but you are having problems with sending money or logging into Paypal, you need to speak to Paypal customer service.

Taxes & Duties
The price of our product does not include any taxes and duties of the customer’s country.
 All taxes and duties are absolutely own of customer.
 The customer will be responsible for any customs tax, import duties, goods and services tax (GST), valued-added tax (VAT), or any similar customs-related charges. Customs policies vary by country and SOtM shop cannot make any guarantees as to whether or not shipments will be subject to customs-related fees. Please contact your local customs office for more information.
 In addition to customs fees, customers may also incur other charges, such as administration or brokerage fees. These are handling charges incurred due to customs processing and clearance of your shipment. Customers are required to pay the relevant courier service upon delivery of the shipment.

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Privacy Policy

1. Information Collection and Use
SOtM shop is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement.

2. Order
We request information from the user on our order form when making a purchase. Here is where a user must provide their contact information, like name and shipping address, and financial information, like credit card number and expiration date. This information is used for billing purposes and to fill the customer’s order. If we have difficulty processing an order, this contact information is used to communicate with the customer.

3. Cookies
A cookie is a piece of data stored on the user’s hard drive containing information about the user. We use both session and persistent cookies. Usage of a cookie from our site is in no way linked to any personally identifiable information. Cookies enable us to track and target the interests of our users in the aggregate by analyzing popular areas and products to enhance future experiences on our site. Cookies do not cause damage to your computer systems or files, and only the web site that transferred a particular cookie to you can read, modify or delete such cookie. If you do not want information collected through the use of cookies, there are simple procedures in most browsers that allow you to delete existing cookies, to automatically decline cookies, or to be given the choice of declining or accepting the transfer of particular cookies to your computer.

4. Usage Tracking
SOtM shop’s database tracks the traffic throughout our site. This information is used to compile overall statistics and is not recorded at an individual level. This includes IP (internet protocol) addresses, browser type, ISP (internet service provider), referring/exit pages, platform type, date/time stamp, and #of clicks to analyze trends, administer the site, track user’s movement in the aggregate. The statistics help us decide which products and services best serve our members and guests.

5. Sharing
SOtM shop gives you access to third party partners to provide you with certain services that are detailed below. We will provide third party with your transaction information and then third party will collect additional information if needed to provide you with the requested service, such as outside shipping company to ship orders, and a credit card processing company to bill users for goods and services.
We reserve the right to transfer any and all information that we collect from users of the site to a third party in the event of any merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of the assets or stock relating to SOtM shop.

6. Links
This website contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy policy applies solely to information collected by SOtM shop.

7. Catalog & Newsletters
If a user wishes to subscribe to our catalog, newsletter, etc., we ask for contact information such as name, street address and e-mail address to provide these communications. Because we respect our users’ privacy, we provide a way to opt-out of these communications. Please see the choice and opt-out section below.
On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send you an e-mail. Generally, users may not opt-out of these communications, though you can deactivate your account. However, these communications are not promotional in nature.

8. Changes to This Policy
We reserve the right to change this privacy policy, and any of our policies or procedures concerning the treatment of information collected through the site, without prior notice. You can determine when this privacy policy was last revised by referring to date at the top of this page. Any changes to our privacy policy will become effective upon posting of the revised policy on the Internet, accessible through the site. Use of the site following such changes constitutes your acceptance of the revised policy then in effect. We encourage you to periodically review our privacy policy to ensure familiarity with our most current version.

9. The Security of All Your Information
To prevent unauthorized access to stored information, all data that is sent during checkout is encrypted at 128 bits, the industrial highest level of security. All online payment transaction is redirected at PayPal. We don’t take your financial information. All our priority is to provide a safe and secure online shopping experience for all of our customers.

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Terms of Use

Please read the following Terms of Use carefully before using this site so that you are aware of Your legal rights and obligations with respect to SOtM shop its affiliates and subsidiaries.

1. Ability to Accept Terms of Use
You affirm that You are either more than 18 years of age or possess legal parental or guardian consent to enter into these Terms, and to comply with these Terms. In any case, You affirm that You are over the age of 13, as the Site is not intended for children under 13. If You are under 13 years of age, then please do not use the Site—there are lots of other great web sites for You. Talk to Your parents about what sites are appropriate for You.

2. Website Access
SOtM shop hereby grants You permission to use the Site, provided that: (i) Your use of the Site is solely for Your personal use; (ii) You will not copy, distribute or modify any part of the Site without SOtM shop’s prior written authorization; (iii) You will not send unsolicited or unauthorized advertisements, spam, chain letters, etc., (iv) You will not transmit any content which contains software viruses, or other harmful computer code, files or programs; (v) You will not disrupt servers or networks connected to the Site; and (vi) You comply with these Terms.

3. Security
In order to obtain some services of the Site, You may need to create an account. You may never use another person’s account without his permission. When creating Your account, You must provide accurate and complete information. You are solely responsible for keeping Your account password secure, and You are solely responsible for any activity that occurs under Your user name. You must notify SOtM shop immediately of any breach of security or unauthorized use of Your account. You will be liable for any use made of Your account or password and the losses of SOtM shop or others due to such unauthorized use. SOtM shop will not be liable for Your losses caused by any unauthorized use of Your account.

4. Disclosure
SOtM shop reserves the right to access, read, preserve, and disclose any User Submission or any other information as it reasonably believes is necessary to (a) satisfy any applicable law, regulation, legal process or governmental request, (b) enforce these Terms, including investigation of potential violations of it, (c) detect, prevent, or otherwise address fraud, security or technical issues (d) respond to user support requests, or (e) protect the rights, property or safety of SOtM shop, its users and the public.

5. Advertisements
You understand and agree that gooddigitalshop.com may display advertisements and/or other information adjacent to and related to the User Submission that You upload on public folders.

6. Account Inactivity
SOtM shop reserves the right to close or disable and or delete content stored in a user’s account if the user has not signed in to the account for 90 days. SOtM shop will notify the user by email of this impending action 10 business days before closing or disabling the account.

7. Indemnification
You agree to hold harmless and indemnify SOtM shop, against any and all claims, damages, obligations, losses, liabilities, costs and expenses (including but not limited to attorney’s fees) arising from: (i) Your use of the Site and/or Services; (ii) Your violation of these Terms; (iii) Your violation of any third party right, including without limitation any copyright, property, publicity or privacy right; or (iv) any claim that one of Your User Submissions caused damage to a third party.

8. Counter-Notification
If you believe that the material you posted was removed by mistake, and that you have the right to post the material, you may elect to send us a counter notice.

9. Choice
You may choose whether or not to provide Personal Information to us. The notices we will provide where we collect Personal Information on the Site should help you to make this choice. If you choose not to provide the Personal Information we request, you can still visit most of the Site, but you may be unable to access certain options, offers, and services that involve our interaction with you including but not limited to uploading files or posting comments.

10. Code of Conduct
The Site may permit the submission of Content by You and other users and the hosting, sharing and publishing of such User Submissions. You understand that, whether or not such User Submissions are published, You alone are legally responsible for Your User Submission.

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Where can I get the pdf manual or driver?

Please go to each product page, you can find the download section in the middle of the page.

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Aging for SOtM products

 The aging means that the product is enable to focus on the function fully by flowing the current which have effect on the component physically or chemically. Almost components such as resistors, capacitors, wires, etc need this aging.

 

 Especially for the audio product, the components have chosen by the engineer not only for the operation, it has selected in consideration of the aging time, so when customers purchase the audio product, they should spend times for aging to fulfill the performance accordingly. 

 

 The aging time is different depending on the types of components, some take from several hours to 1 or 2 months. In my opinion, the aging should take at least 1month even though people think it takes normally 1week. Compare the units, for example, the unit which has been aging for a long time around 1month sounds better than the new unit which I’ve been hearing for a testing in a week. Of course, the aging time will differ slightly depending on the products, but the sound will be significantly changed from several hours to 24 hours after the power on, and gradually the changing will be slowing down. After a week, the changing will be too slow to recognize. The most important point is the changing is continuing even though the pace is slow.

 

 In fact, this change keep continuing until the product’s life runs out, especially the electrolytic condenser is sensitive about this change and has a short life, so I can say if there is no special defect on the product, the life will be the same as the electrolytic condenser’s life. In my case, I don’t’ have in mind to buy the second hand product which is more than 10 years old, since the electrolytic condenser of the product is definitely too old as well.

 

 We have selected some of electrolytic condensers for our products which guarantee a lifetime of 10,000 hours at 105 `C, so compared to other brands, our product life time is longer at least 5 times and up to 10 times when used in room temperature. And these condensers which have longer life normally take a longer time to aging than the normal condensers.

 

 People normally power on the product and then playback music to aging the product, but depends on the music genre, the effect will be also different. I recommend the music for aging of our products is wide range of bandwidth and played by many instruments. In order to describe the wide and flat bandwidth, our product has made by several different types of capacitor, so it’s the important point to playblack these kind of music which can be describe the whole range of bandwidth while aging accordingly. Also, I recommend the volume level should be suitable for listening, but if it’s not possible, please turn down the volume instead of powered off the amp.

 

 Those who have experienced with the audio for a long time say that the aging from 5-7months will be the good time to understand the developer’s intention for the sound. I also think it would be the enough time to aging and try matching the various audio equipment such as audio cable.

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Warranty Information

1. Free warranty 
– While using the device properly, the defect is found caused by design or flaw from production, Manufacturer is responsible for that faulty product and guarantee free warranty service for one year from the date of purchasing.  
– Even in warranty period, malfunction or damage of the device caused by inevitable incident such as natural disaster is not subject of free warranty. 

2. Warranty at a cost 
– Device that free warranty period is expired. 
– Malfunction of the device, which is caused by user’s fault. 
– Malfunction caused by incident. 
– Malfunction caused by natural disaster such as earthquake, flood, lightning & etc. 
– In case of warranty service at a cost, customer should cover the freight cost. 

3. Samples of user’s fault 
– In case of attempt to disassemble or modify the device. 
– In case of not follow instructions on the manual. 

4. Please read the instruction manual & Q&A on our website carefully before asking for warranty service.

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Where can I purchase SOtM products?

If you can find your local distributor or dealers near by your residence , please contact them directly.

You can check your local distributor or dealers through here.

If there are no matching distributor or dealers, please contact us directly.