Archive for category: FAQ

 SOtM shop guarantees that you will be satisfied with our products and services. We don’t want our customer suffered by any loss. We will do our best to satisfy our customer.
 If the product that you purchased is defective or malfunction, you can return the product.
 When you receive any defective item, please contact and notify us immediately.
 We will bear the responsibility of accepting your return according to our Return and Refund Policy.

 Return Policy

– Defective items
 If you receive a damaged or defective item(s), please email us with the order number, digital photo(s) and detailed descriptions of the damaged or defective item(s) within 14 days of delivery to obtain an authorization for returns. Please note that unauthorized returns may be refused.
 If we authorize a return, we will provide you a return information including our shipping address and then you can send the damaged or defective items to us. The damaged/defective item(s) must be returned to us securely packaged and wrapped. After we received the product, we will examine and test the defective item(s).
 If we find the defect described in your email, we will ship you a replacement for the defective item(s). Otherwise, the original item will be shipped back to you.
 If you want to refund for non-defective item(s), we will charge restocking fee of 30% and you will receive a refund excluding 30% restocking fee and the shipping cost.
 Compensation for the shipping costs will be provided by paypal sending money or paypal partial refund and will ONLY be offered if the package is returned by Registered Air Mail.
 No compensation for shipping costs will be provided for other methods of shipment such as Express Mail or Next Day Air services.
 If the package was returned by a shipment method other than Registered Air Mail, SOtM shop reserves the right to decide on the amount of shipping refund provided based on the cost of a Registered Air Mail shipment.
 Please note that for all returned products, we will verify the condition before sending out a replacement or authorizing a refund. Reports of defective products on a replacement shipment will be provided.
It generally takes about 2-3 weeks to proceed a return.
 We recommend that you send your return via a reliable carrier(Registered Air Mail )and we are not responsible for lost of returns.

– Unopened, in Original Packing and in Good Condition
 You may choose to return only unopened items that are in their original packaging and are in good condition, provided you are willing to bear the shipping costs. SOtM shop is not responsible for the shipping cost.
 Please email us within 14 days of delivery to obtain an authorization for returns. Unauthorized returns may be refused. If we authorize a return, we will provide you with return information including return address to send the returning items to us. These items must be returned to us securely packaged and wrapped.
 Customers returning an unopened item that is in its original packing and in good condition will receive a full refund excluding the shipping cost as paypal refund.
 If the item is opened or is not in its original packing or in good condition, we will charge the restocking fee of 30% and you will receive a refund excluding 30% restocking fee and our shipping cost.
 Please note that before providing a refund for any returned product we will first verify its condition. It generally takes about 2-3 weeks to process a return. We recommend that you send your return via a reliable carrier and we are not responsible for lost returns.

Refund Policy

– Refund before shipping
 If you cancel your transaction before shipping, we will refund wholly. After shipping, we do not refund.

– Refund for Damaged/Defective item(s)
 If you received the damaged or defective item(s) and obtained an authorization for returns, you can return damaged/defective item(s) and request the refund to us.
 And if we find the defect after we receive and examine the item(s), we will ship the replacement or refund at your request. If you want to refund for damaged/defective item(s), we will refund wholly and pay the return shipping cost.
If you want to refund for non-defective item(s), we will charge the restocking fee of 30% and we will refund excluding 30% restocking fee and our shipping cost.

– Refund for item(s) Unopened, in Original Packing and in Good Condition
 If you return item(s) and we receive item(s), we will test and examine it at first.
 And if we receive item(s) unopened, in Original Packing and in Good Condition, you will receive a full refund excluding the shipping cost. If item is opened or is not in its original packing or in good condition, we will charge the restocking fee of 30% and you will receive a refund excluding 30% restocking fee and our shipping cost.

1. Information Collection and Use
SOtM shop is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement.

2. Order
We request information from the user on our order form when making a purchase. Here is where a user must provide their contact information, like name and shipping address, and financial information, like credit card number and expiration date. This information is used for billing purposes and to fill the customer’s order. If we have difficulty processing an order, this contact information is used to communicate with the customer.

3. Cookies
A cookie is a piece of data stored on the user’s hard drive containing information about the user. We use both session and persistent cookies. Usage of a cookie from our site is in no way linked to any personally identifiable information. Cookies enable us to track and target the interests of our users in the aggregate by analyzing popular areas and products to enhance future experiences on our site. Cookies do not cause damage to your computer systems or files, and only the web site that transferred a particular cookie to you can read, modify or delete such cookie. If you do not want information collected through the use of cookies, there are simple procedures in most browsers that allow you to delete existing cookies, to automatically decline cookies, or to be given the choice of declining or accepting the transfer of particular cookies to your computer.

4. Usage Tracking
SOtM shop’s database tracks the traffic throughout our site. This information is used to compile overall statistics and is not recorded at an individual level. This includes IP (internet protocol) addresses, browser type, ISP (internet service provider), referring/exit pages, platform type, date/time stamp, and #of clicks to analyze trends, administer the site, track user’s movement in the aggregate. The statistics help us decide which products and services best serve our members and guests.

5. Sharing
SOtM shop gives you access to third party partners to provide you with certain services that are detailed below. We will provide third party with your transaction information and then third party will collect additional information if needed to provide you with the requested service, such as outside shipping company to ship orders, and a credit card processing company to bill users for goods and services.
We reserve the right to transfer any and all information that we collect from users of the site to a third party in the event of any merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of the assets or stock relating to SOtM shop.

6. Links
This website contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy policy applies solely to information collected by SOtM shop.

7. Catalog & Newsletters
If a user wishes to subscribe to our catalog, newsletter, etc., we ask for contact information such as name, street address and e-mail address to provide these communications. Because we respect our users’ privacy, we provide a way to opt-out of these communications. Please see the choice and opt-out section below.
On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send you an e-mail. Generally, users may not opt-out of these communications, though you can deactivate your account. However, these communications are not promotional in nature.

8. Changes to This Policy
We reserve the right to change this privacy policy, and any of our policies or procedures concerning the treatment of information collected through the site, without prior notice. You can determine when this privacy policy was last revised by referring to date at the top of this page. Any changes to our privacy policy will become effective upon posting of the revised policy on the Internet, accessible through the site. Use of the site following such changes constitutes your acceptance of the revised policy then in effect. We encourage you to periodically review our privacy policy to ensure familiarity with our most current version.

9. The Security of All Your Information
To prevent unauthorized access to stored information, all data that is sent during checkout is encrypted at 128 bits, the industrial highest level of security. All online payment transaction is redirected at PayPal. We don’t take your financial information. All our priority is to provide a safe and secure online shopping experience for all of our customers.