Notice : sMS-2000 shipping delay

Greetings,

First and foremost, we would like to express our sincere gratitude for your continued interest in and support of SOtM.

In December 2024, we officially announced the launch and shipping of the sMS-2000, scheduled for early 2025. However, since then, the shipment has been significantly delayed due to unexpected difficulties in the supply of critical components — a situation we deeply regret.

We fully acknowledge that we have not provided a clear explanation or timely updates regarding this delay, and we sincerely apologize for the frustration and disappointment caused. As the manufacturer, we take seriously the voices of customers who have patiently waited and are understandably concerned.

Please understand that this delay is not simply logistical. Ongoing global supply chain challenges have directly impacted our ability to secure key components required for the sMS-2000. We have been actively seeking alternative solutions and working closely with our partners to resolve the issue — all while ensuring that the product’s performance and quality are never compromised.

We are currently in the process of revising the shipping schedule and will share a detailed update following the HIGH END 2025 exhibition. Moving forward, we are committed to providing transparent updates via our official website and direct customer communications.

We offer our deepest apologies for the inconvenience and concern this situation has caused. Thank you again for your patience, understanding, and continued support. We remain fully dedicated to delivering a product that lives up to your expectations.

Warm regards,
The SOtM Team